Choose your direction.℠

Support and Services

We are here for you day or night.

•    Customer support available 24/7

 

•    Toll free support during regular business hours

 

•    Remote assistance using LogMeIn

 

•    User group meetings and webinars

 

•    Regular email blasts*

 

*If you or someone in your organization is not getting our email blasts, please email nicole@compassmax.com with your company name, individual name, and email address.

 

Continuing Education

Compassmax Webinar Series

 

We are excited to announce we are now offering free, regularly scheduled webinars to Compassmax Cloud customers as well as customers on quarterly support. These webinars will cover topics to help improve your profitability and efficiency, while giving you an opportunity to better understand the Compassmax software.

 

To register, please send an email to nicole@compassmax.com or lauren@compassmax.com and

include your company name, attendees' names, phone numbers and email addresses.

 

For those unable to attend and for those who would like to re-watch, we will be recording these

webinars and will have a secure link to the videos.

 

We also look forward to receiving valuable feedback to help us better serve you in the future.

 

Our Call Management System

 

In order to better serve you, we implemented a more efficient call management system. The system transfers calls directly to the department needed. It also routes incoming support calls directly to our technicians as they become available. Overall, the system allows us to be more flexible, efficient and accountable to you.

 

Below are some of our most commonly used extensions:

•    "0" for Receptionist

•    "2" for Support

•    "3" for Sales

•    "4" for Supplies

•    "5" for the Business Office

•    "9" for Company Directory

•    On sight training available

 

•    Training offered at our main office in

      Falmouth, Maine

 

•    Online training can be scheduled

 

•    Software updates and development

Technical Support

 

Once you select technical support from the main menu by pressing option "2", you now have the options of holding for the first available technician or leaving a message for a same day call back. We also added the option of flagging your call as a "down system", which you can do by hitting option "3".

After Hours Support

 

You will now be transferred directly to a technician, if they are not on another call,  when you call in for Emergency After Hours Support. As always, this is available 24 hours a day, 7 days a week, 365 days a year.

Schedule an Appointment

 

If you would like to schedule an appointment, please press "1" in the technical support menu.

©2017